1. Service scope
AeroVision Imaging provides aerial photographic documentation and visual evidence. Where specifically quoted, the service may also include factual visual observations based only on features visible in the images captured on the date of the flight.
The service is not a building, roofing, plumbing, structural, engineering, safety or compliance inspection. AeroVision does not diagnose cause or severity, determine watertightness or structural condition, certify compliance or prescribe repairs. Areas not visible or not photographed are not assessed.
2. Quote and written acceptance
A booking is formed through a written quote and written acceptance. Acceptance should identify the quote reference and date, the version of these terms, the customer’s full name and, where relevant, their role or organisation.
By accepting a quote, the customer confirms they have read and agreed to the quoted scope and these terms and that they are authorised to request the work and arrange the site access and permissions within their control.
3. Customer authority and access
The customer represents that they are authorised to request the services and to grant or arrange the access and permissions reasonably required for AeroVision to attend and conduct the agreed imaging operation at the site.
The customer is responsible for arranging site access and any permissions from the owner, occupier or site controller that are within the customer’s control. AeroVision remains responsible for deciding whether the operation can lawfully and safely proceed and may postpone or decline the operation where required.
4. Weather, safety and legality
AeroVision may postpone, reschedule or decline an operation where weather, airspace, site safety, aircraft limitations, legal restrictions or other operational conditions make the work unsafe, unsuitable or unlawful.
No customer-caused cancellation or no-access fee applies merely because AeroVision postpones or cancels for these reasons. AeroVision will offer a reasonable rescheduling option or refund any amount paid for services not supplied.
5. Customer cancellation
Customer cancellations received at least 48 hours before the booked start time attract no cancellation fee.
For ordinary Melbourne jobs cancelled inside 48 hours, AeroVision may charge a standard late-cancellation fee of AUD $75. AeroVision may reduce or waive the fee where circumstances reasonably justify it. Any deposit retained for the same event is credited against the applicable amount.
6. No access at the booked time
If AeroVision attends at the booked time but cannot reasonably access or operate from the agreed site because access or permissions within the customer’s control were not arranged, a AUD $75 no-access fee may be charged to cover wasted attendance and booking disruption.
The fee may be reduced where applying the full amount would clearly exceed AeroVision’s reasonable loss. A no-access fee will not be added to a separate late-cancellation fee for the same event.
No no-access fee is charged for weather, safety, airspace, legal restrictions or an AeroVision-caused inability to proceed.
7. Custom or regional booking deposits
A quote for custom or regional work may require a booking deposit. Any amount retained after customer cancellation is limited to AeroVision’s reasonable unrecoverable commitments and loss caused by the cancellation, and any balance is refunded. The quote will state the deposit amount and any known non-refundable third-party commitment before acceptance.
8. Privacy-minded capture and delivery
AeroVision will take reasonable steps to limit capture to the agreed subject and useful job context. Incidental neighbouring property or people may appear where necessary for safe operation or context.
AeroVision will not intentionally record through windows or publish incidental private detail. Unnecessary identifiable people or sensitive details will be cropped, blurred or excluded where reasonably practical before delivery or public use.
9. Optional portfolio and marketing permission
Portfolio permission is separate from the service and optional. Refusing permission will not affect the job.
Where written permission is given, AeroVision may use only the specifically approved image set or property-only images within the agreed permission, after reasonable de-identification. Approved images may be cropped, resized and de-identified.
A customer may withdraw permission for future new uses by written notice. Withdrawal does not require AeroVision to recall material already lawfully published or printed.
10. Image and observation limits
Annotations, where quoted, identify visible features or areas for attention; they do not diagnose cause, severity, watertightness, structural condition or compliance, and they do not prescribe repairs.
Image angle, lighting, distance, resolution, access and areas not captured can limit what is visible. Where an image suggests a matter that may warrant further assessment, AeroVision may recommend review by an appropriately qualified professional.
11. Delivery and customer media retention
Customer media is delivered through the method stated in the quote. Working files and customer delivery copies are normally removed from active systems 30 days after confirmed delivery. Access is removed before deletion.
AeroVision may retain compact records such as accepted quotes, terms, authority, key correspondence, invoices, payment evidence, final reports, delivery evidence, job logs and limited dispute evidence under the longer business-records retention rule. Portfolio material is kept only with separate written permission.
12. Complaints, re-performance and Australian Consumer Law rights
Nothing in these terms excludes, restricts or modifies any right or remedy that cannot lawfully be excluded, including rights under the Australian Consumer Law.
If the customer believes the services do not match the agreed scope or a consumer guarantee, the customer should contact AeroVision with the job reference and details of the issue. AeroVision will review the original scope and files.
Where a problem can reasonably be remedied, AeroVision may re-perform, reprocess or redeliver the affected part within a reasonable time where safe and lawful. Refunds, cancellation and compensation will be provided where required by law.
13. Contact
Service and complaints contact: [email protected].